Shipping Policy
Thank you for shopping at 214kombucha. If you are not entirely satisfied with your purchase, we're here to help.
All orders are shipped upon confirmed payment. Delivery slot will be informed accordingly.
Customers are responsible on providing the correct shipping address and contact details. Upon delivery, the logistic company driver has the right to leave within 10 minutes if there is no representative to receive the goods. The customer needs to pay a re-delivery fee to KM Distribution Enterprise via online bank transfer. Amount of the re-delivery fee will be a flat RM10.
Any delays in delivery caused by factors out of our control could happen and we shall not be held any responsibilities on it but should assist to track the location of the goods.
We deliver at a flat delivery fee of RM10 to all Klang Valley. If you wish to deliver outside of the Klang Valley regions, please contact us at 214kombucha@gmail.com or 0122151218 (Whatsapp only) for further infomation.
Within Klang Valley (PJ / KL regions)
Cost of shipping: Purchases above RM65 will be entitled for a free delivery.
Shipping timeline: 1-2 business days.
Outside Klang Valley (West Malaysia Only)
Cost of Shipping: A flat delivery fee of RM15 will be charged per order to West Malaysia only. Free delivery is applicable for orders above RM100.
Shipping timeline: 5-10 business days.
Refunds and Replacements
We do not accept any returns due to the nature of kombuchas being a parishable item. Should there be an issue such as receiving an incorrect item or defective item due to damage/ breakage, kindly contact us within 5 days of receiving your order to be eligible for a replacement or refund.
214 kombucha reserves the right to limit replacements and refunds based on our assessment of shipping costs and any applicable fees. Replacement are only limited to one per consumer.
Cancellation Policy or Change of Order
Contact us immediately with your order number and we will do our best to proceed with your cancellation and refund your money before it ships. Any changes in your order which include cancellations must be informed to us 24 hours before your order has been shipped out. Once the order has been shipped out, we are unable to change or cancel your order.